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Ordering and Shipping Information |
Shipping rates and services
Delivery Exceptions
Contact information
Dry Ice Shipments
Corporate Gifts
Payment Information
Customer Satisfaction
Gift Certificates
Prices
About Us
Phillips Seafood By Mail Privacy Policy
| Continental US Shipping Charges |
| Total Amount of Order |
Standard |
2-Day |
Rush (Overnight) |
AK, HI or Saturday Delivery |
| $0.01-60.00 |
$19.95 |
$24.95 |
$35.95 |
$50.95 |
| $60.01-100.00 |
$24.95 |
$29.95 |
$39.95 |
$54.95 |
| $100.01-150.00 |
$29.95 |
$34.95 |
$43.95 |
$58.95 |
| $150.01-200.00 |
$34.95 |
$39.95 |
$49.95 |
$64.95 |
| $200.01+ |
18% of order total + $5.95 |
18% + $9.95 |
18% + $19.95 |
18% + $34.95 |
Standard Delivery: All orders are shipped to arrive within 3-7 business days. Your cost per address is determined by the total cost of your ordered items excluding sales tax (if applicable).
2-Day Delivery: Orders received before 10 AM ET will be processed for shipment the same day. Perishable foods ship Monday through Wednesday only.
Rush (Overnight) Delivery: Orders received before 10 AM ET will be processed for shipment the same day. Perishable foods ship Monday through Thursday only.
Saturday Delivery: Orders for Saturday delivery must be placed before Friday at 10 AM ET. Please note that Saturday delivery is not available to all locations.
Delivery Outside the 48 States: No delivery to US Territories or foreign countries, and we cannot ship to PO Boxes, APO's or FPO's. Orders shipping to Alaska and Hawaii will be charged the Saturday delivery rate.
Delivery Exceptions
We do not accept responsibility for shipments which are delayed due to causes beyond our control, including, but not limited to, the unavailability or refusal of a person to accept delivery of the shipment in a timely manner; incorrect, invalid or incomplete addresses; acts of God; disruption in air or ground transportation networks, such as weather phenomena and natural disasters. Service guarantees are suspended by the carriers during peak holidays.
NOTE: Products ordered together may be shipped separately. Please advise when ordering if it is important that all items ship together.
Phillips Seafood By Mail
PO Box 8350
Charlottesville, VA 22906
24 hr. Ordering: 1-800-782-2722
Customer Service: 1-800-782-2722 (9:00 AM to 5:00 PM, EST, Monday-Friday)
All perishable items are packed snugly in a reusable styrofoam container and layered with dry ice (solid carbon dioxide) to ensure freshness upon arrival. Please unpack all items as soon as possible after delivery and refrigerate or freeze promptly.
Dry ice must be handled carefully. Do not touch to skin, mouth or eyes. Do not put in drinks. Do not eat. Do not store in areas other than those that are open and well ventilated. Keep out of reach of children. For disposal, leave the wrapped dry ice inside the insulated cooler with the lid closed and place the cooler in a well ventilated area. Dry ice will evaporate fully within 24-36 hours.
NOTE: Dry ice may evaporate prior to arrival at your door. This is perfectly normal. If the product is "refrigerator cold", simply store in the freezer. If the product is warm to the touch, please call Customer Service for further instructions.
We are pleased to offer special discounts and a broad range of products that will fulfill your diverse gift-giving needs throughout the year. We at Phillips Seafood By Mail pride ourselves for outstanding service, so please call one of our Corporate Sales representatives at 1-800-782-2722 to discuss the many options you have. You will be assisted in every possible way to make sure your clients are as impressed with you as you will be with us.
We accept Visa, Mastercard, American Express, and Discover. We also accept money orders and checks. We do not accept cash and we do not ship C.O.D. If payment is made by check or money order, please allow up to 10 business days from receipt thereof for clearance.
If you experience a problem with any product, shipping, or service, please notify us promptly. We will be happy to assist you with a replacement or refund in the event of damage during shipping or error on our part. If your order arrives damaged, we will arrange for it to be picked up for inspection. Please do not dispose of any item, even perishables, until you have consulted with Customer Service. All claims for damage must be made within 48 hours of delivery. To contact Customer Service, call 1-800-782-CRAB (2722), between 9 a.m.-5 p.m., ET, Monday-Friday.
NOTE: Perishable products are not returnable. Please make your selections carefully. Our Customer Service team will make every effort to assist you in purchasing a product you will enjoy.
Now you can share the gift of Phillips Seafood By Mail with friends and family even more conveniently. Give the gift of world-class seafood with a Gift Certificate - and you choose the amount. Phillips Seafood By Mail Gift Certificates ship via ground service FREE of charge, along with our latest catalog. Gift Certificates are valid for 2 years from date of issue.
NOTE: Seafood By Mail Gift Certificates can be redeemed for Phillips Seafood By Mail products only. They are NOT valid for use in Phillips Restaurants.
You can redeem your Phillips Seafood By Mail Gift Certificate by calling 1-800-782-2722, by faxing your order to 434-975-2326, or by mailing your order, together with your Gift Certificate to:
Phillips Seafood By Mail
PO Box 8350
Charlottesville VA 22906
Due to security, Phillips Seafood By Mail Gift Certificates cannot be redeemed online.
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